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Design Thinking: Start With Empathy (Stage 1 of 5)

Oct 22, 2020 | 6m

You don’t need fancy tools or degrees to master design thinking, but you definitely need to leave your ego at the door. Dr. Francis Goh walks you through the first stage of the design thinking process - empathy.

Gain Actionable Insights Into:

  • Why empathy sets the foundation for a constructive design thinking process
  • Letting go of any and all assumptions you may have about who your customers are 
  • How design thinking can solve real business problems when done right

Hosted by Pippa Woodhead


Dr. Francis Goh

Digital Innovation Leader | Former CEO

Amazon Web Services (AWS) | Mercer



Innovation Design Thinking