How HP Turned Digital Skills Into Increased Innovation
Lack of Innovation From Bottom-Up
Instead, relied on a top-down approach to innovation
Manual Work Processes
No successful digitalization or automation of legacy processes
4 HP Thinkfluencers created micro-podcasts, scaling knowledge throughout their teams
82% increase in innovation from below-SVP level
45 work processes automated in sales, operations and finance work flows applying design thinking to simplify processes, improving user experiences and creating time savings
“Today, as we innovate to meet the needs of the changing world around us, we enter a defining decade for our company. A decade full of opportunity to advance our leadership..., to disrupt industries with our technology and IP, and to transform HP for the future.
And we will do it in ways that are aligned with our values – continuing to build one of the world’s most trusted brands; investing in our culture and talent so that HP remains a place where great leaders come to learn, lead and thrive; and making a sustainable impact on the markets and communities we serve”
The excerpt above was taken from a message sent to HP Inc’s 2021 Annual Meeting of Stockholders. More significantly, it’s a testament to the organisation’s continuous commitment to driving innovation and future-proofing its workforce.
“We all stand on the brink of a technological revolution that is fundamentally altering the way we live, work and relate to one another,” says Dusana Flores, Director Strategy & Planning, Sales Operations at HP. Within Tigerhall, she’s led Design Thinking programs for more than 1,000 sales and operations employees and can visibly see the shift happening in how people talk about and tackle projects. HP leaders like Dusana task themselves with imagining the future of work by designing development programs for a digitally savvy workforce.
The goal was simple. Create an internal culture centered around learning in order to succeed in whatever future comes their way.
Since May 2020, the organization has been working with Tigerhall, to evolve the mindsets and skills of its sales and operations leaders in Asia as the organization underwent transformation. The Tigerhall team designed and delivered a Digital Academy on design thinking, data science and UI/UX familiarity from some of industry’s most successful leaders in the relevant areas, including Darren Yong -Head of Client Development & Head of TMT, APAC at KPMG and Rajesh Kumar - CMO of UiPath.
Thanks to the success of the initial program, HP has subsequently rolled out Tigerhall to 7 more cohorts in the organization.
The HP Digital Academy
HP’s Digital Academy’s goal was to upskill global sales operations managers and leaders on design thinking, innovation and superb customer experience. The insights and skills gained empowered them to drive digital transformation initiatives at scale.
Key Areas of Social Learning
UX/ UI, Web and Content Management
Robotic Process Automation (RPA)
Agile Project Management
Social Learning Approach:
Across the programs, HP’s leaders had the chance to tap into the minds of industry’s most successful people through engaging, interactive and actionable virtual sessions. From planning to execution, the Tigerhall learning strategists delivered programs that engaged employees and equipped them with the insights needed to solve real business problems. Over the past 3 years, 7 cohorts and 149 upskilling sessions have been held within Tigerhall SLP.
- Design Thinking 2020
- Experienced Managers Program 2021
- Design Thinking India Dalian 2021
- Design Thinking Global 2021
- RPA program 2021
- Design Thinking India 2022
- Design Thinking Global 2022
Internal thought leaders like Dusana Flores, Director Strategy & Planning, Sales Operations also shared their hard earned knowledge by hosting their own sessions including a 3-part podcast series on Digital Skills exclusive to HP employees.
Micro-podcast 1: “Vision: Shaping your vision as a leader around a digitally skilled organization” joined by HP’s Tian Chong Ng (TC), Managing Director, Greater Asia.
Micro-podcast 2: “Connection: Making the connection and tying digital skills to real business challenges” joined by HP’s Yves Cabanac, Vice President of Digital Transformation
Micro-podcast 3: “Execution: Building a Digital Academy and measuring results of digital skill building” joined by Dusana and hosted by Yves.
The employees that have participated in the programs on Tigerhall walked away with Digital Academy certificates of completion and are actively encouraged to use Tigerhall as an always on social learning tool.