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Why You Should Be Thinking About Conversational Commerce

Mar 3, 2020 | 9m

Companies using social apps such as WhatsApp and Messenger in their sales process may find that their customers end up buying more. This is due to an increase in trust when consumers can talk to a real person online, according to Sarita Singh. In this podcast, she outlines why this is increasingly gaining traction.


Sarita Singh

Regional Head & Managing Director, Southeast Asia | Former Director, Global Business Group, SEA

Meta | Stripe


Gain Actionable Insights Into:

  • The evolution of conversational commerce and how it’s being used today
  • How conversational commerce can give you valuable consumer insights you wouldn’t get anywhere else
  • Finding the sweet spot between the personalisation of an in-store experience and traditional e-commerce

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Consumer Life Cycle Marketing