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Phase 2: Define

Jan 4, 2023 | 3m

You’ve gathered plenty of data from your empathize stage. Now, this is the phase where you’ll be asking the question: “So what?”

Gain Actionable Insights Into:

  • Turning your data into problem statements
  • Finding the right problem to solve for

Hosted by Gabriel St-Charles


Tyler Andre

CX Strategy & Design Leader

Accenture Song



Design Thinking Innovation