PODCAST
Phase 1: Empathize
Jan 4, 2023 | 3m
We’re now diving into the first phase of the design thinking process. All decisions are based in emotion. In this first phase of the design thinking process, you’ll learn to understand your customers like never before.
Thinkfluencers
Tyler Andre
CX Strategy & Design Leader
Accenture Song
Gain Actionable Insights Into
- Unpacking the emotional state using empathy maps
- The consequences of skipping this phase
Hosted by Gabriel St-Charles