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Phase 1: Empathize

Jan 4, 2023 | 3m

We’re now diving into the first phase of the design thinking process. All decisions are based in emotion. In this first phase of the design thinking process, you’ll learn to understand your customers like never before.

Gain Actionable Insights Into

  • Unpacking the emotional state using empathy maps
  • The consequences of skipping this phase

Hosted by Gabriel St-Charles


Tyler Andre

CX Strategy & Design Leader

Accenture Song



Design Thinking Innovation