Managing Your People Through a Transformation

Now that you've convinced your customers, it's time to convince your own people. In this fifth and final podcast of the trail, you'll discover how effective communication and clarity about the transformation's impact can motivate your workforce and align them with the mission to create exceptional experiences for customers. At the end of this podcast, Ramesh also provides a recap of everything you've learnt on this trail. Be sure to take down your key takeaways and action steps!