How to Say No in a Town Hall

Am I getting a bonus this year? There won’t be any layoffs, right? Can we have free lunches? As a leader, saying ‘no’ to difficult questions from the smallest to largest issues during a town hall can be awkward. Peter Bithos who has 13 years of experience leading town halls shares his strategy for saying ‘no’ to employees without discouraging or disheartening them (and maybe even making them laugh).