Bojan has over 20 years of experience in design and in enhancing customer experience in the banking industry. In his role, Bojan is responsible for the design and improvement of all major touchpoints between OCBC and its customers. As the Head of Experience Design, he guides his team of talented designers to improve everything that interacts with the consumer, from products and branches to even the fine details such as correspondence with clients. He does this by managing constant change and transformation of processes. Bojan is responsible for developing a customer-centric culture across all bank employees.