Driving change as a transformation leader is like being thrust into the heat of battle—not for the faint of heart. You’re the strategist leading the charge, conquering unknown territories in the land of transformation filled with uncertainties and risks.
However, no leader wins a battle alone.
You need a vanguard—troops who march forward to spearhead the advance and break down resistance. And who are the troops you can leverage within the organization?
Your frontline teams.
While a change leader’s expertise shapes the direction of change, true victory is almost impossible to achieve without solid frontliners by your side. They are the ones who:
- Turn strategy into action by executing change on the ground.
- Build trust and alignment among teams, ensuring engagement and motivation.
- Spot pitfalls early by flagging inefficiencies before they derail progress.
- Gather intelligence by collecting real-time feedback on what’s working (and what’s not).
Leadership needs to proactively recognize the significance of those at the forefront and the criticality of their role in change activation. Identify potential pain points and equip them in advance to help eliminate anything that could be blocking their path towards transformation success.
What’s Holding Frontline Teams Back During Change?
1. Communication Gaps
Communication is a crucial driver of change, yet it’s often one of the hardest to get right. Inconsistent messaging and unclear directions make it difficult to engage with change. Without a single source of truth for fact-checking or direct communication from leadership, frontline teams are left tumbling in the dark, unsure of the right path forward.
2. Workload & Time Constraint
Frontline teams are often tangled in operational priorities and daily KPIs, leaving little room to engage in change efforts. Add that to the weight of equally critical tasks (if not more), and the pressure is relentless. Apparent skill gaps make matters worse, dragging down efficiencies and stalling transformation progress.
The constant tug-of-war between operational and transformational goals without clear directives to prioritize either can push them to the breaking point, leaving frontline employees discouraged and on the brink of burnout.
3. Resistance to Change
Resistance can emerge for many reasons, and fear often leads the way. A lack of understanding behind the ‘why’ of change can cause anxiety around job displacements, topped with the immense pressure of added responsibilities.
Once negativity is rampant, it’s tough to convince frontline teams otherwise—effectively de-influencing the rest of the organization and bringing the transformation initiative to a grinding halt. Needless to say, that isn’t the kind of ‘efficiency’ any organization wants.
What Tigerhall Looks Like for Frontline Teams
There’s often a gap between how top leadership views transformation and how it’s perceived by the rest of the organization. The larger the company, the more pronounced the disconnect.
While change leaders need to rely on frontline teams for support in addressing the problem, how can they help when those teams are given limited resources to fully grasp the change themselves?
Recognizing this challenge, Tigerhall was built as an all-in-one change activation platform designed to empower every level of the organization throughout change. This includes frontline teams and here’s how it can help them:
1. Resource & Knowledge Accessibility
Tigerhall empowers frontline teams with the flexibility to access relevant information anytime, anywhere. No more sifting through endless documents on SharePoint or scrolling down to find that one email with a subject you can’t recall; just the right information, when you need it.
- Pull knowledge from a single, reliable source— Tigerhall is available on mobile app, web browser, or through direct integration with Microsoft Teams. With seamless workflow integration, employees no longer need to log into multiple platforms and juggle different tabs, keeping productivity intact throughout the workday.
- Share updates in engaging formats that hit the mark, including podcasts, videos, and power reads—optimized to keep modern employees engaged unlike 50-page slide decks that are too convoluted (boring) and take hours to consume. Progress is also synchronized across devices, allowing employees to pick up where they left off.
- Switch content formats to match individuals’ preferences and everyday situations. Listen to the latest update in audio format on Microsoft Teams while working, then switch to power read mode to finish during a noisy commute. Easy.
2. Personalized Change Journeys
Change isn’t one-size-fits-all for different organizations, so why should employee experience throughout change be?
- Provide bite-sized, actionable content that is easy to digest and apply—no more disrupting frontline teams’ schedules with long training sessions and dense reports. No fluff, just relevant knowledge that drives action and accelerates impact.
- Assign role-specific journeys to suit different individuals or functions, optimizing skills and capability building. Frontline teams can now focus solely on what they need instead of losing time on irrelevant information.
3. Real-Time Updates
Stale information is a barrier to progress. Information disparities are a thing of the past—keep your frontline teams in the loop.
- Send real-time, up-to-date insights at the same time to keep everyone aligned. Employees receive automated notifications on new information straight on Microsoft Teams, without the need for manual follow-ups.
- Enable a timely two-way feedback loop. Frontline employees can ask questions or share what’s happening on the ground in real time through social-driven features such as comments, reactions, mentions and more, ensuring a continuous cycle of improvement.
Change isn’t won in the war room—it’s won on the frontline.
Address any hurdles holding frontline teams back and prevent potential triggers from escalating into full-blown resistance with Tigerhall. With ample support, frontline teams will stay dedicated and inspired to achieve transformation success for the organization—effectively turning strategy into action.
See how Tigerhall works specifically for your team.
