Conflict is inevitable but fighting is optional. So what do you do when a conversation turns into an argument? Managing conflict is as much about self-awareness as it is about influencing others. Let Simon Taufel, five-time International Cricket Council Umpire of the Year, show you how to be the calmest person in the room when tempers flare. He gives you practical strategies to diffuse heated situations, successfully manage big egos in conflict, and prepare for potentially stressful scenarios before they happen.
Gain Actionable Insights Into:
- Why telling an angry person to calm down won’t work and could make matters worse
- Build a toolkit of non-threatening responses to stressful situations
- Prevent conflict before it even happens