Think your manager could use a mindset shift? Refer them to Tigerhall

Consumer Behaviour

Where Customer Experience Meets Design

Dec 13 202115m listen time


A few years ago, Kimberly Dunwoody was checking in with British Airways, and realized that none of her fellow passengers were using the new self check-in kiosks. Why weren’t people taking the faster option and queuing up to be checked in by a human being instead? In this podcast, Kimberly shares her advice for how you can ensure such broken links in the chain between customer experience and design don’t happen in your company, so customers come away with a seamless brand experience.

Gain Actionable Insights Into:

  • The differences between CX and UX
  • How to prevent organizational silos and ensure every single employee becomes a brand steward
  • Why data needs to be taken from all touch points in the company to ensure high levels of customer satisfaction

Hosted by Pippa Woodhead


Thinkfluencers in this Podcast

You Might Also Enjoy


Leadership Skills

How to Think Big

Rajan Anandan

MD | former Head, India & SEA

Sequoia Capital India | Google

Download now for free!

© Copyright Tigerhall 2022