Early on in his career, Shesh Venkatraman, former CEO of Miclyn Express Offshore and Business Mentor, made the wrong move of engaging in a shouting match with a colleague who was angry at him. Even though he didn’t start it, he should have been the one to de-escalate it instead. Since then, he has picked up the perfect plan for dealing with such heated situations and shares the details with you in this podcast.
Gain Actionable Insights Into:
- Why being calm in a tense situation is learned behaviour
- How to respond when your angry colleague is shouting at you
- The best way to remedy the relationship once your colleague’s outburst is over