If your KPIs are your main focus at work, then stop! Sandy Montiero, former President of Universal Music Group, argues that putting your own needs on the back foot and focusing on how to make the client feel amazing, is the key to being always in demand and delivering record profits.
Gain Actionable Insights Into:
- Why singer Demi Lovato has played a key part in how Sandy views amazing client experience
- How to find out what your clients really value
- Where you should draw the line if you have demanding clients
Hosted by Pippa Woodhead